The placing of an order indicates your acceptance of these terms and conditions.
Please read carefully and keep a printed copy for future reference.

Each order for items as an offer by you to purchase the goods subject to
these terms and conditions. These terms and conditions do not affect your
statuary rights.

We the supplier have, the right to refuse at our discretion to supply any printed
matter ordered by you.

The Management reserves the right to refuse to print any images they feel to be inappropriate.

Description of goods
All descriptive matter, specifications and advertising are for the sole purpose of
giving an approximate description of the items/prints. Every effort is made to
make images a good representation of the actual product but 100% accuracy
cannot be guaranteed.

Payment method
We accept all major credit and debit cards. We use paypal secure payment method, so
details will be entirely safe. On the order you must provide us with your exact
address as on the card and telephone number that your credit bank has on file for
you. Your order will only be dispatched once authorization of your credit has been
properly received.

Availability of goods
All products are subject to availability and may be withdrawn at any time.
However it is our company policy to contact you if for any reason we find your
images are not suitable for printing and you will be offered a full refund or to reupload a more suitable image.

Delivery
All delivery addresses will be copied as per the customer input. If the carrier or
post cannot deliver because of incorrect address then we reserve the right to
charge an additional supplement.
While we try to deliver all goods ordered in accordance with our pledge, we take
no responsibility for any consequence of late delivery however caused.

Damaged in Transit - Time limitation of notification of claims
It will be your responsibility to inform us immediately of any damage to delivered
goods. Details must be recorded on the delivery documentation, and must be not
later than 2 days. It is imperative that you do not dispose of any of the packaging
as this will be required to affect your claim against the carrier. All returns are
dealt with by re-supply of prints.

Shortage
It is your responsibility to sign for the correct number of packages as shown on
the delivery or carrier consignment note. If suspect that there items missing from
delivery, first check that the order has not been partly shipped. Any shortage
must be noted on the delivery note and notify us within 2 days.

Non Deliveries
We will not accept liability for goods lost in transit unless we are notified within 2
days from expected delivery date.

We shall accept no liability for shortages non deliveries, incorrect goods or
damaged on delivery outside the stated timescales. Expect when extenuating
circumstances have prevented notification within the stated timescale.

Events beyond our control.
We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service and strikes. You must allow us reasonable time to carry out our duties in these circumstances.

Privacy
You expressly consent that we may use the personal data you have given to us in the Order solely for the purpose of this Agreement, for making services available to you, for marketing our Product and services to you. We do not disclose to other third parties such as our suppliers for marketing purposes.


Newsletter Database
Your email address is stored on our server and is only used by ourselves. This data will not be passed on or sold to any third parties.

Special Offers and Promotional Discounts
Special offers and discounts are applied to product prices only. The customer will still have to pay our standard postage rate for delivery of the prints unless otherwise stated.

Full colour printing
Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the
customer's original image/photograph and the printed Product.

Complaints
Should you need to contact us regarding products which you are not completely
satisfied please email us. We will respond to all complaints as soon as possible.

Governing Law
This Agreement will be governed by English law and will be subject to the non-exclusive jurisdiction of the English Courts

Public Notices
If we are closed for business for any reason we will post a public notice
Click this link to view our latest public notices.

Company Details & Copyright Information
Vivid Prints is owned by: Mr Stuart Brown
18 Bentley Drive,Lowestoft, Suffolk, NR32 4WA